When your software decides who gets hired, “mostly correct” isn’t an option. For more than twenty years, we’ve built and operated the online assessment platform behind Resource Associates’ pre-employment testing.

The client

Resource Associates is one of the most respected pre-employment testing companies in the world — and it’s based right here in Knoxville. Founded in 1980 by Dr. Lucy Gibson, an industrial psychologist who taught research methods and statistics at the University of Tennessee, the firm develops statistically validated assessments that tell employers how well a candidate fits a role and predicts long-term employment potential. Dr. Gibson’s legacy is carried forward today by her daughters Mary Gibson and Amy Sparks alongside Nancy Foster, Ph.D.

The problem

Scientifically validated assessments only matter if they reach candidates reliably and return trustworthy results. Resource Associates needed a way for any company — from a local shop screening one candidate to an enterprise screening hundreds — to purchase assessments, deliver them online, and get results into a hiring manager’s hands without friction, error, or delay.

What we built together

Over a partnership spanning two decades, we’ve developed and continuously evolved a complete online testing environment:

  • Assessment delivery — candidates receive credentials, log in, and complete their assessment from anywhere
  • Scoring and reporting — validated scoring runs automatically, with results delivered directly to the HR manager
  • An online store — companies select from the full assessment catalog and purchase for one candidate or many
  • Administration — the tools Resource Associates’ team uses to manage tests, customers, and results every day

Why it’s lasted twenty years

Systems like this live or die on trust: accurate scoring, dependable delivery, and data handled with care — for decades, through changing browsers, devices, and security expectations. That’s what long-term system ownership looks like: not just building the platform, but operating, securing, and evolving it as the business grows around it.

If your business runs on a system where accuracy and reliability are non-negotiable — assessment, billing, compliance, anything where a wrong answer costs real money or real trust — we should talk. See more of the systems we build and support long-term.