Products We Built Because We Needed Them

Introducing Ravine Desk — our first product.

Helpdesk software for freelancers and small dev shops. Tickets, client conversations, and billable hours — all in one place.

Ravine Desk didn’t start as a product idea. It started as the helpdesk we built for ourselves, when every off-the-shelf tool was too big, too expensive, or too complicated for a small shop.

After years of running our own client support on it, we’ve made it available to freelancers and small dev shops like ours at ravinedesk.com.

Ravine Desk — Client Support That’s Actually Your Size

Give your clients a professional place to ask for help — and give yourself one place to answer. Ravine Desk is the same system we use every day to support Ravine Software’s own customers, without enterprise complexity.

Every account gets a professional, branded client portal at yourcompany.ravinedesk.com. Clients can reply straight from email and their responses automatically become ticket updates.

Founding rates: Solo $12/mo · Duo $29/mo · Team $59/mo · Pro $99/mo. Every plan starts with a 14-day free trial — no credit card required.

We Run Our Own Support on Ravine Desk

We didn’t build Ravine Desk to sell software — we built it to take better care of our own customers. When you use it, you’re getting the tool we trust with ours, backed by the Knoxville team that builds it, runs it, and depends on it daily. See it for yourself at ravinedesk.com.

Questions About Ravine Desk?

Fill out the form below and we’ll get right back to you about Ravine Desk or any of our products. Ready to dive in instead? Start your free trial at ravinedesk.com.

Or call us at (865) 730-0756 if you’d rather talk it through.

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Beyond Products: Supporting the Entire Stack

More Ways We Support Your Project

What’s Inside Ravine Desk

Everything a small team needs to run client support. We know — it’s how we run ours.

Professional Client Portal

Every account gets a branded workspace at yourcompany.ravinedesk.com — a dedicated, professional place for client requests and updates.

Tickets That Stay Organized

Track requests from new to resolved. Assign work, set priorities, and keep every client informed along the way.

Email That Works Naturally

Clients reply straight from their inbox and responses automatically become ticket updates. No new tools to learn.

Billable Hours Tracking

Capture support time as you work and generate accurate billing reports without spreadsheets.

Built-in AI Assistant

Daily briefings, ticket analysis, and suggested next steps on every plan — smart triage and client summaries on Team and Pro.

Client Magic-Link Access

No passwords for your clients — secure magic-link sign-in keeps the portal friction-free.

Simple, Honest Pricing

Founding rates from $12/mo to $99/mo. Flat monthly plans that cap seats, not surprise you — no per-seat creep.

Live in Minutes

Create your workspace, invite clients with a link, and start taking tickets the same day.